This Privacy Policy applies to all players who use the fe88 website, mobile app, and related services. By registering an account or continuing to use fe88, you acknowledge that you have read and understood how your personal data is collected and used as described in this document.
1 Introduction
fe88 is an online gaming and sports betting platform designed for adult players in Pakistan. When you use fe88 — whether you are browsing the platform, placing a bet on a PSL match, playing at a Live Casino table, or making a deposit via JazzCash — certain information about you is collected and processed so that the platform can work properly and provide you with a personalised, secure experience.
This Privacy Policy sets out, in plain language, exactly what personal data fe88 collects from players, why it is collected, how it is stored and protected, who it may be shared with, and how long it is kept. It also explains the rights you have regarding your own data and how to exercise those rights at any time.
fe88 takes data privacy seriously. The platform does not sell personal information to advertisers, data brokers, or any other third parties for commercial gain. Your data exists to serve your account and your experience on fe88 — nothing else.
2 Data We Collect
fe88 collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information received from trusted third-party partners such as payment processors. Below is a breakdown of each category.
Information You Provide Directly
- Full name, date of birth, and gender provided at registration.
- Email address and mobile phone number used to create and verify your account.
- Login credentials — your username and encrypted password.
- Identity verification documents, such as a CNIC or passport copy, when required for account verification or withdrawal processing.
- Payment account details — for example, your JazzCash or Easypaisa mobile wallet number, or bank account details for Raast and bank transfer transactions. Card details for card payments are processed directly by the payment provider and are not stored by fe88.
- Correspondence records when you contact fe88 support via live chat or email.
Information Collected Automatically
- Device information — including device type, operating system, browser version, and unique device identifiers.
- IP address and approximate geographic location derived from your IP address.
- Session activity — pages visited, games played, bets placed, time spent on platform, and navigation patterns.
- Transaction history — deposit amounts, withdrawal requests, bonus activations, and wagering activity.
- Cookie and tracking data as described in Section 6.
Information from Third Parties
- Confirmation of payment status and transaction references from payment providers including JazzCash, Easypaisa, Raast, and bank partners.
- Fraud and risk signals from third-party fraud prevention services used to protect the platform and its players.
- Identity verification results from document verification providers when enhanced KYC is required.
| Data Category | Examples | Collected When |
|---|---|---|
| Identity Data | Name, DOB, CNIC, gender | Registration & verification |
| Contact Data | Email, phone number | Registration |
| Financial Data | Wallet number, bank account, transaction records | Deposits & withdrawals |
| Technical Data | IP address, device ID, browser type | Every session |
| Usage Data | Pages visited, games played, bets placed | Active use of platform |
| Communications Data | Support chat logs, email history | When you contact support |
3 How We Use Your Data
Every piece of data collected by fe88 has a specific purpose. We do not collect data we do not need, and we do not use data for purposes beyond those described here without first obtaining your consent or having a clear legal basis to do so.
- Account management: To create, maintain, and secure your fe88 account, including processing logins, password resets, and account settings changes.
- Transaction processing: To process deposits and withdrawals in PKR, verify payment accounts, and maintain accurate financial records tied to your account.
- Identity verification: To confirm that you meet the minimum age requirement of 18 years and to fulfil Know Your Customer (KYC) obligations, particularly for higher-value withdrawals.
- Platform operation: To deliver games, process bets, apply bonuses, track VIP points, and personalise your platform experience based on your activity and preferences.
- Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, duplicate accounts, and abuse of bonuses or promotional offers.
- Responsible gaming: To monitor gaming patterns that may indicate problem gambling behaviour and to apply deposit limits, session limits, or self-exclusion arrangements effectively.
- Customer support: To respond to your queries, process complaints, and maintain a record of support interactions for quality and accountability purposes.
- Platform improvement: To analyse usage patterns across the platform, identify technical issues, and improve the overall experience for Pakistani players.
- Communications: To send you account-related notifications, such as deposit confirmations, withdrawal updates, and security alerts. Promotional communications are only sent where you have opted in.
4 Legal Basis for Processing
fe88 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:
- Contractual necessity: Processing required to fulfil the Terms and Conditions you agreed to when registering — including managing your account, processing transactions, and delivering platform services.
- Legitimate interests: Processing carried out to protect the security of the platform, prevent fraud, and improve fe88 services, where these interests are not overridden by your own rights and interests.
- Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including identity verification and financial record-keeping requirements.
- Consent: Processing based on your explicit consent, such as receiving marketing communications or enabling non-essential cookies. You may withdraw consent at any time by contacting support or adjusting your account settings.
5 Data Sharing
fe88 does not sell, rent, or trade your personal data to any third party. Sharing of personal data is strictly limited to situations where it is necessary to operate the platform, comply with legal obligations, or protect the security of players and the platform. The categories of third parties with whom data may be shared are as follows:
- Payment providers: JazzCash, Easypaisa, Raast, bank partners, and card processors receive only the data needed to process your specific transaction — typically your account identifier and transaction amount. They do not receive your full profile or gaming history.
- Game software providers: Third-party game studios and live casino providers receive a session token and player identifier to load your game session. They do not receive your real name, payment details, or contact information.
- Identity verification services: Where enhanced KYC is required, a specialist verification provider may process your identity document and facial image on fe88's behalf. These providers operate under strict data processing agreements.
- Fraud prevention services: Risk and fraud analytics providers may receive technical identifiers such as device fingerprints, IP addresses, and behavioural signals to assist in identifying fraudulent activity. No sensitive personal data is shared for this purpose.
- Legal and regulatory authorities: fe88 will disclose personal data to law enforcement or regulatory bodies where required to do so by applicable law or in response to a valid legal process.
All third-party partners who process data on behalf of fe88 are required to maintain appropriate security standards and to use personal data only for the specific purposes for which it was shared. fe88 does not permit third parties to use your data for their own marketing or commercial purposes.
6 Cookies and Tracking
fe88 uses cookies and similar tracking technologies to make the platform function correctly, remember your preferences, and analyse how players use the site so we can keep improving the experience. Below is a summary of the types of cookies used:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Essential | Maintain your login session, remember your basket and game state | Yes — cannot be disabled |
| Functional | Remember your language, display preferences, and responsible gaming settings | Optional |
| Analytics | Understand how players navigate the platform, which pages are visited most, and where technical issues occur | Optional |
| Security | Detect suspicious login attempts, bot activity, and fraudulent sessions | Yes — cannot be disabled |
You can manage optional cookies through the cookie settings panel available on the platform. Disabling analytics or functional cookies will not prevent you from using the core features of fe88, but some personalisation features may not work as expected. Essential and security cookies cannot be disabled as they are required for the platform to function safely.
fe88 does not use third-party advertising cookies or share cookie data with external advertising networks. Tracking on fe88 is used solely to operate and improve the platform — not to serve targeted advertising.
7 Data Retention
fe88 retains personal data only for as long as necessary for the purpose for which it was collected, or as required by applicable legal and financial record-keeping obligations. The general retention periods applied to the main data categories are as follows:
- Account and identity data: Retained for the lifetime of your account and for a minimum of five years following account closure, to comply with financial record-keeping requirements.
- Transaction records: Retained for a minimum of five years from the date of each transaction.
- Support correspondence: Retained for three years from the date of the last interaction, or longer if the correspondence relates to an ongoing complaint or dispute.
- Technical and usage data: Typically retained for up to 24 months on a rolling basis, after which it is aggregated or deleted.
- Marketing consent records: Retained for the duration of your account or until you withdraw consent, whichever is sooner.
When data is no longer required and the applicable retention period has passed, it is securely deleted or anonymised so that it can no longer be linked back to an identifiable individual.
8 Data Security
fe88 implements technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Security is treated as an ongoing responsibility rather than a one-time implementation, and measures are reviewed and updated regularly.
- All data transmitted between your device and fe88 servers is encrypted using TLS (Transport Layer Security) protocols.
- Passwords are stored using one-way hashing algorithms — fe88 staff cannot see your password and will never ask for it.
- Access to personal data within fe88 is restricted on a need-to-know basis. Staff who do not require access to personal data as part of their role do not have it.
- Payment card data is processed directly by PCI-DSS-compliant payment providers and is not stored on fe88 servers.
- Security monitoring systems run continuously to detect unusual activity, attempted intrusions, and potential data breaches.
- In the unlikely event of a data breach that poses a risk to your personal data, fe88 will notify affected players and relevant authorities in accordance with applicable obligations.
You also have a role to play in keeping your data secure. Use a strong, unique password for your fe88 account, do not share your login credentials with anyone, and contact support immediately if you suspect unauthorised access to your account.
9 Your Data Rights
You have a number of rights in relation to the personal data that fe88 holds about you. These rights apply regardless of whether your account is currently active or has been closed. To exercise any of these rights, contact the fe88 support team — details are in Section 12.
- Right of access: You may request a copy of the personal data fe88 holds about you. We will provide this within a reasonable timeframe, typically within 30 days of your request.
- Right to rectification: If any personal data fe88 holds about you is inaccurate or out of date, you may request that it be corrected.
- Right to erasure: You may request that fe88 delete your personal data where there is no legitimate reason for us to continue holding it. Note that certain data must be retained for legal and financial compliance purposes and cannot be deleted on request.
- Right to restrict processing: In certain circumstances, you may request that fe88 restrict how your personal data is used while a dispute or review is ongoing.
- Right to data portability: You may request a copy of your personal data in a structured, commonly used format so that it can be transferred to another service provider.
- Right to withdraw consent: Where fe88 processes your data on the basis of your consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
- Right to object: You may object to fe88 processing your personal data for purposes based on legitimate interests, including profiling for fraud prevention purposes, subject to applicable legal requirements.
10 Children's Privacy
fe88 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. The registration process includes an age confirmation step, and identity verification may be used to confirm age where there is reasonable doubt.
If fe88 becomes aware that personal data has been collected from a minor — whether through a false age declaration or any other means — the account will be immediately closed, all balances will be voided, and the data will be deleted as promptly as possible in accordance with applicable legal obligations.
Parents and guardians who believe a minor may have created an fe88 account using false details are encouraged to contact the support team immediately so the matter can be investigated and resolved without delay.
11 Changes to This Privacy Policy
fe88 may update this Privacy Policy from time to time to reflect changes in platform features, data processing practices, or applicable legal requirements. When material changes are made — meaning changes that significantly affect how your personal data is processed or your rights in relation to it — fe88 will notify you via email to your registered address or through a prominent notice on the platform before the changes take effect.
The date of the most recent update is displayed at the top of this page. We recommend reviewing this Privacy Policy periodically, particularly after receiving a notification from fe88 about changes. Continued use of the platform after changes have been published constitutes your acceptance of the updated Privacy Policy.
If you have concerns about any proposed changes to this Privacy Policy, please contact the support team before the effective date of the change. You always have the right to close your account if you do not agree with the updated terms.
12 Contact and Data Requests
For any questions, concerns, or requests relating to this Privacy Policy or the personal data fe88 holds about you, please contact the support team through the live chat feature available on the platform, or by email — the support address is displayed in the footer of this page.
When submitting a data request — such as a request for access, rectification, or deletion — please include your registered account username and a brief description of your request. This helps the team locate your records quickly and process your request within the standard 30-day response window.
For formal complaints specifically related to data privacy, please mark your correspondence clearly as a privacy complaint so it is routed directly to the appropriate team. fe88 aims to acknowledge privacy complaints within 5 business days and resolve them within 30 days, or sooner where possible.
All data-related requests are handled confidentially. fe88 will verify your identity before processing any request that involves access to, modification of, or deletion of personal data, to protect you against unauthorised third-party requests.